Data Privacy Policy
We, Feedback Instruments Limited, A8 Worth Corner Business Centre, Turners Hill Road, Crawley, West Sussex, RH10 7SL, United Kingdom, (“Feedback”), take the protection of your personal data very seriously in conjunction with the use of the company website http://www.feedback-instruments.com (referred to as “website”).
Which personal data we process depends on how you use the website:
With this data privacy policy, we provide information about the type, scope and purpose of the personal data we collect, use and process. This data protection declaration also explains your rights to you. The following data protection provisions apply to the use of our website and govern the collection, processing and use of the data.
We do not pass on any personal data to third parties except our order processors in accordance with Art. 28 of the GDPR and our dispatch services as well as to our parent company LD DIDACTIC GmbH, Leyboldstr. 1, 50354 Hürth, Germany, (“LD”).
We are a B2B (business-to-business) provider. That means we only have business relationships with companies, public institutes and public administrations. Furthermore, persons under 16 years of age are not permitted to utilise our services. This includes registration and ordering.
Feedback has implemented several technical and organisational measures to handle the processing in order to offer the most consistent protection possible of personal data processed via the website. Still, Internet-based data transfers can have security gaps, making it impossible to guarantee complete protection. For this reason, you are free to provide us personal information in an alternative manner. For instance, on the telephone.
I. Who is the responsible party?
The responsible party, in accordance with the General Data Protection Regulation, other data protection laws applicable in the European Union and other provisions of a data protection nature, is
Feedback Instruments Limited
A8 Worth Corner Business Centre
Turners Hill Road
Crawley
West Sussex
RH10 7SL
United Kingdom
Telephone +44 (0)1892 653322
Fax +44 (0)1892 663719
Email: .(JavaScript must be enabled to view this email address)
That means Feedback performs and controls the processing of data on the website on its own responsibility. It also means, however, that Feedback is your point of contact for all questions pertaining to data processing on the websites.
You can contact our data protection officer directly at any time if you have questions or ideas.
Our data protection officer is:
Liz Cotton
Feedback Instruments Limited
A8 Worth Corner Business Centre
Turners Hill Road
Crawley
West Sussex
RH10 7SL
United Kingdom
Telephone +44 (0)1892 653322
Fax +44 (0)1892 663719
Email: .(JavaScript must be enabled to view this email address)
Feedback is registered as a data controller with the UK Information Commissioner’s Office. Our data protection registration number is Z3467778.
II. What personal data do we collect and how do we use it?
“Personal data” includes all information that pertains to an identified or identifiable natural person. A natural person is considered identifiable if they can be directly or indirectly identified, in particular by means of an assignment of a designation, such as a name, ID number, location data, online ID, or of one or more special characteristics that express the physical, physiological, genetic, psychological, financial, cultural or social identity of this natural person.
Processing includes any procedure executed with or without the help of automated processes or any such series of procedures in conjunction with personal data such as the collection, recording, organisation, sorting, saving, adjustment or modification, reading out, querying, using, disclosure via transmission, distribution or another form of provision, comparison or linking, restriction, deletion or destruction.
Whether and which personal data we collect, process and utilise (collectively referred to as “processing”) depends on how you use our website:
1. Surfing on our website
1.1 Collection of general data and information
The Feedback website records a variety of general data and information every time you or an automated system goes to the website. This general data and information is saved in the server’s log files. The following may be recorded: (1) browser types and versions, (2) the operating system used by the accessing system, (3) the website from which an accessing system was referred to our website (referrer), (4) the subpages an accessing system can access on our website, (5) the date and time of the access to the website, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system and (8) other similar data and information that serves to prevent risks in the event of attacks on our IT systems.
When using this general data and information, Feedback does not draw any conclusions regarding the relevant person. This information is, in fact, required to (1) correctly display the contents of our websites, (2) optimise the contents of our website, (3) ensure the continuous functionality of our IT systems and the technology used by our website, and (4) to provide criminal investigative authorities information required for a criminal investigation in the event of a cyber-attack. Feedback therefore statistically evaluates the data and information collected and evaluates it with the objective of increasing data protection and data security at our company to ultimately ensure the optimum level of protection of the personal data we process. The data in the server log files is stored separately from all personal data provided by a person. The legal basis for data processing is Sec. 6 para. 1 lit. f GDPR. Our justified interest follows from the purposes listed above for data collection. The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. This is the case after seven days at the latest. Further storage is possible. In this case, the IP addresses of the users are deleted or shortened, so that an assignment of the client is no longer possible.
1.2 Collection of personal data
It is, in principle, possible to visit our websites without your personal data being processed if you have denied the use of cookies. Please read our declaration for information about the use of cookies..
2. Contact form and Support form
If you use the contact form on our website or otherwise contact us electronically (for instance via email), we will save and process your personal data. You can use this channel to ask us questions about our products and solutions, your orders or other questions about Feedback, or submit to request an offer. Personal data you voluntarily provide us will be saved for processing purposes or so we can contact you. For this purpose, we process your following details: title, name, email address, telephone number, organisation, country and your message, which you provide us in accordance with your preferences as we can derive them from your query.
Also we provide an online service portal form and a repair service form on our website. If you use the support forms, we will save and process your personal data. You can use this form to request assistance from our service department in regards to products and solutions you purchased or you need further information on, including spare parts. For this purpose, we process your personal data, such as last name, first name, e-mail address, school/institution, address data of the school/institution, as well as other information on the respective purpose of contacting us, as you can see in the individual forms. The data you have provided is required to execute your inquiry, for possible follow-up questions or pre-contractual measures.
The data specified and sent to us in the contact form, service forms and via email is processed based on Sec. 6 para. 1 lit. f GDPR. Our justified interest serves the purpose of processing your sent contact enquiry. If you contact us to request an offer or return an order, the data entered in the contact form will be processed to carry out pre-contractual or contractual measures based on Sec. 6 para. 1 lit. b GDPR.
We process your offer request and your support requests either ourselves or pass it on to our parent company LD who processes the data on our behalf solely for the purpose of processing your request.
We also collect personal data using cookies if you use the contact form and services forms. These cookies are saved and processed on the basis of Sec. 6 para. 1 lit. f GDPR. Feedback has a justified interest in saving the cookies for analysing the user behaviour to optimise its online offers as well as for the technically smooth and optimised presentation of all functionalities.
The data you entered in the contact form and services forms will remain with us until you request they be deleted, revoke your consent to the data being stored or the reason for the data being stored no longer applies (e.g. after your request has been processed). Mandatory statutory provisions, in particular retention periods, remain unaffected.
3. Product information and online shop
All information about our products & equipment set-ups are not included on our website. We are forwarding you to the domain http://www.feedback-shop.co.uk, which is operated by our parent company LD. For detailed information on the type, scope and purpose of the personal data collected, used and processed on the domain http://www.feedback-shop.co.uk please read the data privacy policy of the LD: HERE.
4. Applications and application processes
Feedback collects and processes the personal data of applicants for the purpose of completing the application process. The data can also be processed electronically. This is the case, in particular, if an applicant sends relevant application documents to Feedback via electronic means, e.g. via email. If Feedback concludes an employment contract with an applicant, the transmitted data will be saved for the purpose of concluding the employment contract in compliance with the statutory regulations. If the party responsible for the processing does not conclude an employment contract with the applicant, the application documents will be automatically deleted four months after the hiring decision is announced as long as deletion does not oppose other justified interests of the party responsible for the processing. Other justified interests in this sense include, for instance, an obligation to provide evidence in legal proceedings. The processing of the data specified and sent to us with the application is based on Sec. 6 para. 1 lit. b GDPR.
III. Who receives or has access to your personal data?
1. Parent company LD
We transmit your personal data to our parent company LD to process general requests or specific questions regarding products and solutions as well as offers and orders. The data privacy policy of the LD can be found here.
2. Dispatch service providers
We or LD transmit your personal data only to dispatch and delivery companies that assist in delivering your orders to you. These dispatch and delivery companies are third parties in accordance with applicable data protection law. For the delivery, we or LD transmit your name, the name of the school/institute/company, the address and your telephone number for potential questions. The data is only transmitted and processed to dispatch your order.
3. Use of service providers
We utilise service providers who help us operate the website. For instance, we utilise hosting services and use IT support service providers of our parent company LD.
These service providers are contract processors of the LD in terms of data protection laws who only process the provided personal data on our behalf and in accordance with our and LD instructions. We and LD also contractually obligate our service providers to take sufficient technical and organisational measures to ensure the protection of your personal data. We and LD regularly check to ensure that these measures are complied with. If one of the service providers of LD is not located within the EU/the European Economic Area, we and LD have established a reasonable level of data protection at our service providers (via EU - US Privacy Shield Frameworks certification or EU standard contract clauses).
IV. What cookies do we use?
1. What are cookies?
We use so called cookies on our website. These are small text files that are downloaded and saved to the device you are using to surf on our website (e.g. a computer or smartphone, collectively referred to as “computer”) when you access a website. By using cookies, Feedback can provide the users of our website with user-friendly services that wouldn’t be possible without cookies in place, e.g. optimising information and offers on our websites for the user. That allows us to optimally design our website to meet your needs and improve your user experience even more.
When you visit our website for the first time, you will be informed that we use cookies on our website.
2. What kinds of cookies does Feedback use?
Feedback uses cookies on the website. The cookies we use are required to operate the website. They allow you to freely navigate through the site and use the functions, e.g. contact form, you want to use on our website. If you do not permit the use of these cookies, your visit to the site may be limited and not all functions will be available. Cookies required to execute the electronic communication process or provide specific functions you request will be saved in accordance with Sec. 6 para. 1 lit. f GDPR. Feedback has a justified interest in saving cookies for the smooth and optimised technical provision of its services.
3. How can I allow, prohibit and manage cookies?
You can prevent the placement of cookies by our website at any time via the relevant settings in the browser and thus permanently prohibit their use. Already saved cookies can be deleted via your browser or other software programmes at any time. This is possible in all conventional Internet browsers. If you deactivate cookies in your Internet browser, not all of the functions of our website will be fully available to you.
You consent to the use of cookies if you continue surfing on the site after we have notified you of the use of cookies.
Please note that some functions or areas of the site will not be available if your browser does not allow cookies. You can find more information about how to change your browser settings at http://www.allaboutcookies.org.
VI. How long do we process your personal data?
We follow the principles of data avoidance and data minimisation. We therefore only save your personal data as long as it is required to achieve the objective specified here or as is required by the European bodies issuing guidelines and directives or another legislative body in laws or regulations to which Feedback is subject. Once the purpose no longer applies or these periods are over, the relevant data is routinely blocked or deleted in accordance with the relevant statutory regulations.
VII. What are your rights?
Overview of your rights:
• Right to information/confirmation
• Right of access by the data subject
• Right to rectification
• Right to erasure (right to be forgotten)
• Right to restriction of processing
• Right to object
• Right to receive a notification obligation regarding rectification or erasure of personal data or restriction of processing
• Right to data portability
• Right to not be subject to an automated individual decision-making, including profiling
• Right to object a data protection-related consent declaration
• Right to lodge a complaint with a supervisory authority
Right to confirmation/information and access according to Sec. 15 GDPR
You have the right to demand a confirmation from us regarding whether we are processing personal data pertaining you. You can also receive information about the saved personal data pertaining to you and receive a copy free of charge. This includes the processing purpose and how long your data will presumably be stored and where we obtained your data. You also have the right to receive the data in a structured, conventional and machine-readable format.
Right to rectification, erasure (right to be forgotten), restriction of processing and object according to Sec. 16, 17, 18 and 21 GDPR
You also have the right to correct incorrect personal data or, with the exception of the mandatory data storage for the purpose of processing the order or fulfilling a legal obligation to which Feedback is subject, block or delete your personal data. You also have the right to demand the limitation of the processing if this is not required to fulfil the contract or to object to the processing.
Right to data portability according to Sec. 20 GDPR
You have the right to have the data we process automatically on the basis of your consent declaration or to fulfil a contract surrendered to you or a third party in a conventional, machine-readable format. If you demand a direct transmission of the data to another responsible party, this will only be done if technically feasible.
Right to not be subject to an automated individual decision-making, including profiling according to Sec. 22 GDPR
Under certain circumstances, you can continue to assert your rights with respect to automated decisions, meaning not being subject to a differentiation based exclusively on automated processing, including profiling.
Right to object a data protection consent declaration according to Sec. 21 GDPR
Many data processing procedures are only possible with your express consent. You can revoke already issued consent declarations at any time. An informal email to us is sufficient. The legality of the data processing procedures prior to the revocation remains unaffected by the revocation.
Right to lodge a complaint with a supervisory authority
In the event of data protection violations, the affected party is entitled to file a claim with the competent supervisory authority. The competent supervisory authority for data protection matters in the UK is the Information Commissioner’s Office http://www.ico.org.uk.
We must immediately initiate and execute all rights. If you wish to assert your rights, you can contact our data protection officer or another Feedback employee any time. To do so, use the Feedback contact information or the contact information for the data protection officer stated below in VII.
VII. How can you contact us?
Questions for the data protection officer
If you have questions regarding data protection, please write us an email or contact our data protection officer directly.
Feedback Instruments Limited
A8 Worth Corner Business Centre
Turners Hill Road
Crawley
West Sussex
RH10 7SL
United Kingdom
Telephone +44 (0)1892 653322,
Fax +44 (0)1892 663719,
Email: .(JavaScript must be enabled to view this email address)
Amendments to our data protection provisions
We reserve the right to occasionally amend this data protection declaration so it always complies with the current statutory requirements or to implement changes to our services in the data protection declaration, e.g. when introducing new services. If you visit the site again, the new data protection declaration will apply. Please regularly check if there is a new version. The date of the last amendment to this document is shown at the bottom of this page. Please notice that our Data Privacy Policy is currently under review because of legal changes with effect from June 2021.
Last amended on: 1st June 2021
